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Terms & Conditions

About Us

The Company: Discount Care Supplies is a division of MediSupplies Ltd.

This web site is owned and operated by MediSupplies Ltd. who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Please note that our operating hours are Monday-Friday 9am to 5pm, except for bank holidays.

Our Contact details:
Discount Care Supplies, Unit 3,
2 Lansdowne Crescent,
Bournemouth,
BH1 1SA
United Kingdom

Phone: 0800 160 1621
Fax: 0800 160 1622
Email: sales@discountcaresupplies.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Once an order has been received it is sent through our systems promptly to ensure your order is picked, packaged and despatched in as least time as possible to meet your expectations on delivery. This does mean that amending orders can sometimes be difficult once your order has been placed, as it may have already been picked from our warehouse. We endeavour to accommodate our customers’ needs, but we cannot guarantee that an order can be amended once it has been placed.

Prices: Unless stated to be fixed for a stated period, MediSupplies Ltd reserves the right to change prices at any time without prior notice. All prices are excluding VAT.

Online Product Images and Descriptions: Images on the site may differ slightly from the products supplied. In such an event, the product supplied by MediSupplies Ltd will still be fit for the purpose of its intended use.

Overseas Orders: MediSupplies Ltd reserves the right to treat orders from Customers outside of the UK on an individual basis.

Shipping And Handling

*Carriage to UK mainland only. Please call for prices and timing to other destinations.

Order value(excl. VAT & Carriage) Charges*
Up to £50 £50+
£5.95 FREE

Delivery Schedule

All orders received before 4pm will be despatched same day. Orders placed after 4pm friday or during the weekend will be despatched on the following Monday. 95% of orders will be delivered next working day for in-stock items only. Spend over £50 before VAT and carriage and your order will be despatched free of charge.

Back Orders

If your item is not in stock, we will back order for you.

Tax Charges

Please note that all prices quoted exclude VAT. For orders made from the UK or the European Union, 20.0% VAT is added. For information on products that can be VAT exempt for consumer customer orders please see our VAT Exemption page.

Credit Card Security

Your security against fraud and identity theft is of paramount importance to us. All online transactions paid for by credit or debit card are processed via SagePay (formerly Protx) secure servers to ensure total peace of mind. We never hold any credit card details ourselves.

We accept payments from the following card types:

  • Visa
  • Mastercard
  • Visa Electron
  • Visa Debit
  • Solo

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 160 1621 or fax us on 0800 160 1622 or write to us at: Discount Care Supplies, Unit 3, 2 Lansdowne Crescent, Bournemouth, BH1 1SA United Kingdom

 

Returns Policy

Discount Care Supplies will supply the customer with products on the condition that the customer will test them in actual use and will have determined whether the products are suitable for particular use to which they are to be applied. In the event of the product not meeting the customer's requirements. It must be returned to Discount Care Supplies in a re-saleable condition within 30 days of delivery.

In such circumstances, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. Any credits and refunds will be made only after the Company’s receipt and inspection of the goods. Refunds will only be provided using the same payment card used to place the order. The Company reserves the right to refuse the Customer credits and refunds in the event of goods being returned in a used and/or unsaleable condition.

We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

Please note we are unable to accept returns on bespoke custom made products as part of our 30 day guarantee.

Waste Electrical and Electronic Product Disposal: The Waste Electrical and Electronic Equipment Regulations 2006 (known as the WEEE Regulations) came into effect in the UK on the 1st July 2007. These Regulations are designed to encourage the recycling and environmentally sound disposal of waste electrical and electronic equipment (WEEE) and to reduce the amount being thrown away in household bins and ultimately ending up in landfill.

Every year the UK throws away over 2 million tonnes of waste electrical and electronic equipment. If WEEE ends up in landfill sites, the components of the products can break down to produce toxins that can cause soil and water contamination. This can have harmful effects on natural habitats, wildlife and human health. For this reason, consumers are being encouraged to help minimise the impact of waste on our environment by having their waste electrical and electronic goods recycled or re-used.

At Discount Care Supplies we are aware of our responsibilities under the WEEE Regulations and are providing a free method of disposal of your old electrical or electronic equipment. As a responsible business we are working with our WEEE compliance scheme, Budget Pack, to ensure waste electricals are collected and recycled in an environmentally sound way.

We are offering take back of WEEE when a replacement purchase of new equivalent equipment is made. Simply send us your old piece of electrical equipment within 28 days of purchasing a replacement and we will organise for it to be recycled. The take back applies to items bought through our catalogues, online or over the phone and includes products such as Blood Pressure Monitors and Digital Thermometers.

Products that are covered by the WEEE Regulations display a crossed out wheelie bin symbol. This means these items should not be disposed of via normal household domestic waste bins and can be recycled instead.

More information on the proper disposal of electrical waste and to identify your nearest recycling facility please visit www.recyclenow.co.uk.

Errors and omissions excepted

Buy On Account

All new accounts immediately qualify for £500 instant credit and 30 day terms. No paperwork, no references, no red tape.

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Discreet Delivery

All items are delivered in discreet packaging for your peace of mind

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Free Delivery Over £50

Order over £50 before VAT and carriage and you will automatically qualify for free delivery.

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Next Day Delivery

All orders for in stock items received before 4pm are despatched same day. 95% of orders will be delivered next working day for in-stock items only.

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© 2018. MediSupplies Ltd. Registration Number: 03951452. VAT Number: GB 927 4801 12.
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